Shipping & Delivery
Shipping & Delivery
Last updated: October 19, 2026
At HuailvTrading, we strive to deliver your orders as quickly and safely as possible. Please read the information below to understand our shipping process, estimated delivery times, and related policies.
1. Order Processing
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive a confirmation email with your order details immediately after purchase, and a shipping notification with your tracking number once your order has been dispatched.
2. Shipping Destinations
We ship worldwide. Shipping availability and rates for your specific destination will be displayed at checkout.
3. Estimated Delivery Times
Delivery times vary depending on your location and the shipping method selected:
- Hong Kong & Macau: 2–5 business days
- Asia Pacific: 5–10 business days
- North America & Europe: 7–15 business days
- Rest of the World: 10–20 business days
Please note that these are estimated timeframes and may vary due to customs clearance, public holidays, or carrier delays beyond our control.
4. Shipping Fees
Shipping fees are calculated based on your order weight, destination, and selected shipping method. The exact shipping cost will be displayed at checkout before you complete your purchase.
We occasionally offer free shipping promotions — keep an eye on our homepage and subscribe to our newsletter to stay updated.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also track your order by:
- Visiting the carrier's official website and entering your tracking number;
- Logging into your account on our website and viewing your order history.
Please allow up to 24–48 hours for tracking information to be updated after your shipping confirmation email is sent.
6. Customs, Duties & Taxes
For international orders, your package may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our product prices or shipping fees.
We are not responsible for delays caused by customs clearance procedures. We recommend checking your local customs regulations before placing an order.
7. Delivery Issues
Package Not Received
If your tracking information shows that your package has been delivered but you have not received it, please:
- Check with neighbors or building management in case it was left with them;
- Check all entry points and secure locations around your property;
- Contact the carrier directly with your tracking number;
- If the issue remains unresolved, contact us within 7 days of the marked delivery date and we will investigate on your behalf.
Lost or Damaged in Transit
If your package is lost or arrives damaged, please contact us within 48 hours of the expected or actual delivery date. Include your order number and photos of any damage. We will work with the carrier to resolve the issue and arrange a replacement or refund as appropriate.
8. Incorrect Shipping Address
Please ensure your shipping address is correct before completing your order. We are not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error in your shipping address, please contact us immediately at [your customer service email] and we will do our best to update it before dispatch.
9. Contact Us
If you have any questions about your shipment, please do not hesitate to contact our customer support team:
HuailvTrading
Website: shop.huailvtrading.com
Email: [your customer service email]