Return & Refund Policy

Return & Refund Policy

At HuailvTrading, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help. Please read our Return & Refund Policy carefully before initiating a return.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The return request is made within 30 days of the delivery date;
  • The item is unused, unopened, and in its original packaging with all tags and seals intact;
  • The item is not listed under our non-returnable items (see Section 4).

To initiate a return, please contact our customer support team with your order number and reason for return before sending any items back.

2. How to Return an Item

  1. Contact us at [your customer service email] with your order number and a brief description of the issue;
  2. Our team will review your request and provide a Return Merchandise Authorization (RMA) number and return instructions within 2 business days;
  3. Securely pack the item(s) and include your order number inside the package;
  4. Ship the item to the address provided by our team. We recommend using a trackable shipping method, as we are not responsible for items lost in transit;
  5. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

3. Refunds

If your return is approved, your refund will be processed as follows:

  • Original Payment Method: Refunds are issued to the original payment method used at checkout;
  • Processing Time: Please allow 5–10 business days for the refund to appear in your account after approval, depending on your bank or payment provider;
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item sent).

4. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

  • Opened or used beauty and personal care products;
  • Items marked as final sale or non-returnable at the time of purchase;
  • Gift cards;
  • Items that have been damaged due to misuse or improper handling by the customer.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include the following in your message:

  • Your order number;
  • A clear photo of the item and its packaging;
  • A description of the issue.

We will arrange a free replacement or a full refund at no additional cost to you.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

7. Return Shipping Costs

  • Customer-initiated returns: The customer is responsible for return shipping costs;
  • Returns due to our error (wrong item, defective product): We will cover the return shipping cost and provide a prepaid shipping label where available.

8. Late or Missing Refunds

If you have not received your refund after 10 business days, please:

  1. Check your bank account or payment method again;
  2. Contact your credit card company or bank — processing times may vary;
  3. If you have done the above and still have not received your refund, please contact us at [your customer service email].

9. Contact Us

For any questions about returns or refunds, please reach out to our customer support team:

HuailvTrading
Website: shop.huailvtrading.com
Email: [your customer service email]