Frequently Asked Questions

Orders & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.

Can I modify or cancel my order after placing it?

We process orders quickly, so please contact us as soon as possible if you need to make changes. Once an order has been shipped, we are unable to modify or cancel it.

Will I receive an order confirmation?

Yes! A confirmation email will be sent to your registered email address immediately after your order is placed. Please check your spam folder if you don't see it in your inbox.

Shipping & Delivery

How long does shipping take?

Delivery times vary depending on your location. Generally, orders are processed within 1–3 business days and delivered within 7–15 business days internationally.

Do you offer international shipping?

Yes, we ship worldwide. Shipping fees and estimated delivery times will be displayed at checkout based on your destination.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused and unopened items in their original packaging. Please contact our support team to initiate a return.

How do I request a refund?

If you are not satisfied with your purchase, please contact us with your order number and reason for the return. Refunds are processed within 5–10 business days after we receive the returned item.

What if I received a damaged or wrong item?

We sincerely apologize for any inconvenience. Please contact us within 48 hours of receiving your order with a photo of the item, and we will arrange a replacement or full refund promptly.

Products

Are your products authentic?

Absolutely. We guarantee 100% authenticity on all products sold on our site. We source directly from reputable suppliers and authorized distributors.

Are your products safe to use?

All products we carry comply with applicable safety standards. However, we recommend reading the product label and consulting a professional if you have specific skin concerns or allergies.

Do you restock sold-out products?

Yes, popular items are restocked regularly. You can sign up for restock notifications on the product page or contact us to inquire about availability.

Account & Privacy

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders, save your shipping details, and enjoy a faster checkout experience.

How do you protect my personal information?

We take your privacy seriously. Your personal data is encrypted and handled in accordance with our Privacy Policy. We never sell your information to third parties.

Contact Us

How can I get in touch with your team?

We're happy to help! Please visit our Contact Us page and send us a message. Our customer support team typically responds within 1–2 business days.